Experience a streamlined contract negotiation workflow designed to maximize your institution's results
The Pentas Group Process
Our approach is disciplined, highly professional, and built to exceed expectations. The Pentas Group process starts with a no cost, no risk assessment. We comprehensively determine the overall impact and evaluate your cost structure before you engage our services. This ensures complete transparency and positions your financial institution for a favorable outcome from day one.
The Process
You’ll find the process of working with The Pentas Group a refreshing difference from most consultants in the financial services industry. It’s important to note, we start with a no-obligation (or cost) assessment of your unique situation and present the findings to first determine if it makes sense for us to continue together. If so, we follow a proven methodology that helps reveal opportunities for cost containment, productivity, additional product utilization and enhanced profitability.
Assess
After executing a mutual non-disclosure agreement (NDA) ensuring total confidentiality, Pentas reviews your institution’s existing data processing environment. Pentas will analyze vendor agreements, product and service offerings along with pricing to formulate the Survey.
Survey
The Pentas Team will validate the information with you and your key staff members to assure accuracy. Our goal is to fully understand your existing environment, current cost structure, and determine your wants, needs, and service levels with your existing service provider(s).
Recommend
Once your information has been analyzed and evaluated, Pentas will provide an executive summary and report its findings to you and your key staff members. At this time Pentas will establish your current cost structure, as well as targeted savings that can be attained with the proper restructuring. Once a course of action has been determined, Pentas will provide you with an engagement agreement for your approval.
To this point there has been … no commitment, no payment and no risk… to you.
Restructure
During this step in the process a Client Playbook is developed, which is a clear and concise plan of your strategies, and reviewed for your approval prior to presenting to your technology partner. We negotiate the desired outcome and obtain restructured agreements for review and approval.
Validate
After the new agreement(s) are finalized and we have achieved the desired outcome, Pentas will work with your institution to review initial invoices for accuracy. The service selected will determine future Pentas involvement. Additionally, we will perform an Invoice Audit for the first year.
A Team-Driven Pentas Process
What truly sets the Pentas process apart is our disciplined Team Approach to all engagements, meaning we do not rely on a single driver of the engagement. We have more eyes and ears to see and hear details that a single consultant might miss. We collaborate at each stage by discussing the details and brainstorming with each other to bring new ideas to achieve the desired result.
Professional Vendor Collaboration and Regular Updates
We handle your provider in a professional and non-adversarial manner (unless necessary), which helps to maintain and improve the overall relationship between the client and the vendor. To ensure an easy and positive customer experience, we communicate with you regularly. This includes providing detailed weekly update reports and interactive “Playbook reviews” to clearly show you where we are in the process.
See Our Expertise in Action
We are dedicated to delivering great results and ensuring our clients are happy they engaged Pentas. Review what and how we do our engagements to discover the ideal solution for your bank or credit union.